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职场英语之新鲜职业:高级旅行顾问

来源:职场英语  2013-5-26 16:23:51   【一起学:终身教育引导者

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        A senior travel consultant
         高级旅行顾问

  He Xinling, 27, who works for Shenzhen Tianhai Travel Agency
贺鑫凌(音译),27岁,就职于深圳市天海国际旅行社。
I worked as a tour guide after graduating from university with a bachelor's degree in tourism management in 2008.
2008年大学毕业并取得旅游管理学士学位后,我就做了一名导游。
It was a tough job, as I had to run around the country, and deal with all sorts of complaints. The clients were seldom satisfied - they wanted to go to more places with less money.
这是份苦差事,我需要全国到处跑,还要处理各种投诉。很难能让客户满意——他们希望花更少的钱去更多的地方。
So after two years I began to design routes by myself, and can change the plan on request. Gradually, I got positive feedback from many clients and my boss promoted me to be a travel consultant.
所以两年之后,我开始自己设计旅行路线,能够按客户需求改变计划。渐渐地,我从许多顾客那里得到了正面的反馈,老板也提拔我做了旅行顾问。

  Job description:
         职位描述

  A senior consultant's major duty is to plan and manage a client's trip. It involves helping an individual or group to design the best routes and prepare for any emergencies or troubles ahead.
高级旅行顾问的主要职责就是规划并管理好顾客的行程。帮助个人或者团体客户设计出最佳路线,为那些可能发生的紧急状况和麻烦做好准备。
This job requires working closely with clients and industry agencies to provide business trips or vacation itineraries. A consultant has to arrange airline tickets, hotel accommodation and car rentals. It's important to confirm bookings and reservations.
这份工作需要和客户及其他业内同行紧密合作,致力于提供商旅服务或度假安排。一位旅行顾问要安排机票、酒店住宿以及租车等事宜。确认预定以及预留情况很重要。
It's a consultant's job to save the clients' money and keep them informed about a trip.
旅行顾问的职责便是帮顾客省钱,让他们了解行程。

  Requirements and pay conditions:
        要求和薪酬条件:

  A qualified senior travel consultant has to be service-oriented, knowledgeable and possess people skills. The pay on average is 500,000 yuan a year. There'll be bonuses and travel.
一个合格的高级旅行顾问要以服务为宗旨,见多识广并具有良好的沟通能力。他们年平均收入为50万元。此外还有奖金和旅游机会。

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来源:职场英语- 经验交流

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